The ‘best offer’ listed on Canberrans’ electricity bills might not be the best deal available for their specific circumstances.
All ACT energy retailers need to base their offers and discounts on the standing offer price as determined by the ACT’s Independent Competition and Regulatory Commission (ICRC).
About every 90 days, customers can find out, on their bill, whether a better deal is available with their retailer.
But ActewAGL acting CEO Megan Willcox said a better offer than the one on the bill could also be pursued over the phone.
“Customers can [then] contact their retailer and seek to achieve a better discount than that,” she told a recent budget estimates hearing.
Independent Kurrajong MLA Thomas Emerson sought clarity, questioning if he could actually receive a better deal than the one listed on his electricity bill.
Ms Willcox explained it would depend on a customer’s individual circumstances and their “load profile”, such as when they’re using electricity during the day and whether they have other infrastructure, such as solar panels, that would lower ActewAGL’s cost of providing the service.
Read the article here: https://region.com.au/does-your-electricity-bill-display-the-best-offer-from-your-retailer-not-necessarily/984688/